June 12, 2020
Terranea Resort is pleased to announce that with careful planning and consideration for the health and well-being of its guests and associates, the resort will reopen for overnight accommodations on June 19, 2020. As part of its ongoing commitment and in partnership with American Hotel & Lodging Association, California Hotel & Lodging Association, and Ecolab, Terranea has conducted a comprehensive review and enhancement of its existing high standards of service and care to ensure a safe and comfortable stay.
“Our hearts go out to everyone affected and impacted by this global crisis,” said Terri A. Haack, President of Terranea Resort. “The health and well-being of our guests, associates and community is paramount and we are committed to providing the highest standards of care and safety as we welcome back our valued guests and associates to Terranea. Our team has been working diligently to determine how best to take care of our guests and each other and we are grateful to continue to serve as the ultimate California coastal escape to reconnect and rejuvenate. Reopening the resort in June has special significance for us as it coincides with our 11-year anniversary; we could not be more delighted to open our doors once more and reunite with our dedicated associates and beloved community.”
Terranea has implemented the American Hotel & Lodging Association’s Safe Stay industry-wide initiative, developed under the guidance of its Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting against the coronavirus. Terranea is Clean + Safe Certified by the California Hotel & Lodging Association (CHLA). Incorporating recommendations from the Centers for Disease Control and Prevention, the California Department of Public Health, and county health departments, CHLA has established standards for guest and employee cleanliness, workplace cleaning and safety, and changing guest experiences. In addition, the resort has developed enhanced standards of care and cleanliness, as well as training and protocols, in partnership with cleaning industry expert Ecolab, with over 100 years of experience in assisting hospitality, public health, food safety and hygiene services.
Available services and amenities for resort guests with overnight accommodation reservations include:
• The Resort Pool and Vista Pool are open with social spacing and monitoring.
• The Links golf course is open for advanced tee times.
• Food & beverage offerings for carryout/takeaway which can be enjoyed poolside or at select picnic and dining areas, and in-room dining for guestrooms or private patios and balconies.
• Select adventure activities such as guided coastal hikes.
• marea and pointe discovery retail boutiques will be open with limited guest access.
• Coastal trails and Beach Cove.
• All other facilities are temporarily closed until further notice.
Terranea is also extending travel planning flexibility for guests with a 24-hour cancellation and rebooking policy for Guestrooms and Suites; 72-hour cancellation and rebooking policy for Bungalows, Casitas, and Villas. Additional information regarding the new standards of care that guests may anticipate during their stay may be found at http://www.terranea.com/promise. Terranea will continue to gradually open more facilities as government and health officials release new guidelines; for timely updates and relevant information, guests are encouraged to visit Terranea.com/updates. For additional information, reservations, and special offers, visit http://www.terranea.com or call 866.261.5873.